ORDERING

DO YOU SHIP WORLDWIDE?

Yes we do! – check out the shipping information section for all our prices and services to different countries. 

CAN I CHANGE/CANCEL MY ORDER?

You can change/cancel your order with us so long as your order has not left our studio.

Email [email protected] with CANCEL MY ORDER or CHANGE ORDER in the subject line. Please include an order reference number in the message to make it easier for us to find your order.

Alternatively, you can respond directly to the order confirmation email that you would have received from us.

HOW DO I DETERMINE MY CLOTHING SIZE?

If you are unsure what size to go with please check our the sizing info image on ever single product page for exact measurements and to determine the best fit for you.

Still not sure email us at [email protected]

HOW DO I USE MY DISCOUNT/PROMO CODE/GIFT CARD?

Simply enter your unique gift card or promo code during checkout in the ‘gift card or discount code’ box then hit ‘apply’.

Your discount will be automatically deducted from the total.

Please note that discount codes are not permitted for use during sales periods, unless otherwise stated.

WHAT IF I MAKE A MISTAKE ON MY ORDER?

You should check your order confirmation email to ensure that all your order details including shipping address are correct. We can make changes prior to your order being shipped from our studio.

If you supply us with the incorrect shipping address or fail to collect your order and it is returned back to us as a return to sender you will be required to cover the re-shipment fees associated with your order.

If you have ordered the incorrect size please refer to our returns / exchanges page for details.

WHAT PAYMENT METHODS DO YOU ACCEPT?

Visa, MasterCard, American Express or regular bank account payments are all accepted via PayPal.

WHEN WILL MY ORDER BE DELIVERED?

We know you’re excited to get your order and we always do our best to get orders out ASAP but sometimes delays occur that are outside of our control – e.g. peak times, holidays and sales, shipping carrier/customs delays and generally being a small team.

You should also be aware that we cannot track your order if you have not selected a trackable service at checkout.

Please see our shipping information page for more info on timeframes and shipping methods prior to contacting us.

HOW DO I KNOW IF MY ORDER COMES WITH TRACKING?

All domestic orders automatically come with tracking.

Track your order here.

If you are an international customer we will have tracking available for you ASAP!

For all information on shipping/tracking options for your location see here.

IS IT SAFE TO ORDER ONLINE?

As safe as you can get! We are committed to ensuring that all your information is safe and secure.

ARE YOUR PRICES GST INCLUSIVE?

Yep! No need to worry about extra charges.

OTHER

CAN I COLLABORATE WITH ANCHOR SEVEN COLLECTIVE?

Generally speaking we work with our friends or handpick the artists that we’d like to collaborate with. However, we’re always up for cool ideas and/or fun collaborations — if you think you have one, we’d love to hear from you! Please write to me at [email protected] with some examples of your work.