Shipping Information

AUSTRALIA

STANDARD SHIPPING

Free shipping on orders over $100

$9.50 Flat rate (includes tracking)

Please allow *2-5 business days for delivery after you have received our shipping confirmation email

EXPRESS SHIPPING

$12.50 flat rate (includes tracking and signature on delivery)

Please allow *1-3 business days for delivery after you have received our shipping confirmation email

* Please note that these time frames are not guaranteed, while we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.

INTERNATIONAL

NEW ZEALAND

STANDARD SHIPPING

Free shipping on orders over $160 AUD (no tracking)

$11.50 AUD flat rate up to 0.5kg (no tracking)

$18.50 AUD flat rate over 0.5kg (no tracking)

Please allow *3-10 business days for delivery after you have received our shipping confirmation email

* Please note that these timeframes are not guaranteed, while we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.

USA/CANADA

STANDARD SHIPPING

Free shipping on orders over $160 AUD (no tracking)

$14.50 AUD flat rate up to 0.5kg (no tracking)

$22.50 AUD flat rate over 0.5kg (no tracking)

Please allow *5-14 business days for delivery after you have received our shipping confirmation email

* Please note that these timeframes are not guaranteed, while we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.

UNITED KINGDOM

STANDARD SHIPPING

Free shipping on orders over $160 AUD (no tracking)

$14.50 AUD flat rate up to 0.5kg (no tracking)

$22.50 AUD flat rate over 0.5kg (no tracking)

Please allow *5-14 business days for delivery after you have received our shipping confirmation email

* Please note that these timeframes are not guaranteed, while we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.

REST OF THE WORLD

STANDARD SHIPPING

Free shipping on orders over $160 AUD (no tracking)

$20 AUD flat rate up to 0.5kg (no tracking)

$30 AUD flat rate over 0.5kg (no tracking)

Please allow *9-20 business days for delivery after you have received our shipping confirmation email

* Please note that these timeframes are not guaranteed, while we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.

INTERNATIONAL TAXES AND CUSTOMS CHARGES

International customers may be required to pay sales tax, duty and/or customs charges.

All taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Anchor Seven is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.

HOW DO I KNOW YOU RECEIVED MY ORDER?

Once you place an order, you will receive an order confirmation email detailing your order.

If you don’t receive an order confirmation e­mail from us within 24 hours of placing your order, please double check that you have supplied the correct contact information and checked your ‘Junk’ mail folder before contacting us.

If you are still unsure please email: info@anchorseven.com

HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

We try our best process all orders within 24 hours of receipt, however due to being a very small team, sometimes this can take anywhere up to 48 hours. 

During our peak periods (Holiday season, sales or promotional events) we ask that you please allow up to 72 hours.

HOW CAN I TRACK MY ORDER?

DOMESTIC ORDERS

– All domestic orders come with tracking. You will automatically receive your tracking number and tracking updates via email once your parcel has been lodged with Australia Post.

Alternatively, you can track your order here.

* Please note: It may take up to 24 hours after receiving our shipping confirmation for tracking to take affect.